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Last updated: 19 August 2026
At Greenwood Building Supplies Ltd, we want you to be happy with your purchase. This Refund & Returns Policy explains when goods can be returned and when refunds may be available.
Greenwood Building Supplies Ltd
Site 4, Unit 2
Cold Hesledon Industrial Estate
Murton, Seaham
County Durham
SR7 8ST
Company number: 17368807
If goods arrive damaged, faulty, defective or are not what you ordered, please contact us as soon as reasonably possible.
Where appropriate, we may ask for photographs or other information to help us assess the issue.
Depending on the circumstances, we may:
Nothing in this policy affects your statutory rights.
Please inspect your delivery as soon as reasonably possible.
If goods have been damaged during delivery, please contact us promptly and provide photographs of the damaged goods and packaging where possible.
We will assess the issue and arrange an appropriate remedy where the damage is our responsibility.
For eligible goods purchased online, consumers may have a legal right to cancel their order within the applicable statutory cancellation period.
Where a cancellation right applies, goods should normally be returned in an unused and resaleable condition and with their original packaging where reasonably possible.
We may deduct an appropriate amount where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.
Certain products may be excluded from cancellation rights or may be subject to specific return conditions.
This can include goods:
Where a product is non-returnable or subject to special conditions, this will be communicated where applicable.
Before returning goods, please contact Greenwood Building Supplies Ltd so that we can confirm the appropriate return arrangements.
Depending on the reason for the return, you may be responsible for the cost of returning unwanted goods.
Where goods are faulty, damaged or incorrectly supplied, we will arrange an appropriate solution in accordance with your statutory rights.
Goods should be returned securely packaged and in a condition suitable for transport.
Where a refund is approved, we will normally refund the payment using the original payment method.
Refunds will be processed within the applicable legal timeframe.
Where goods are returned because of a valid cancellation, the refund will include applicable standard delivery charges where required by law. Additional charges resulting from a customer’s choice of premium delivery may not be refundable where permitted by law.
Trade customers and business purchases may be subject to different contractual terms depending on the account and order.
If you are purchasing goods for business purposes, please contact us before returning goods so that we can confirm the applicable terms.
Where we arrange collection of goods, the goods must be made available at the agreed location and, where reasonably possible, in a condition suitable for collection.
For bulky building materials, timber, fencing, decking and similar goods, collection and return arrangements may need to be agreed with us in advance.
Nothing in this Refund & Returns Policy limits or excludes any rights you have under applicable consumer protection legislation.
If goods are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements, you may have additional statutory rights.
For returns, refunds or questions about this policy, please contact:
Greenwood Building Supplies Ltd
Site 4, Unit 2
Cold Hesledon Industrial Estate
Murton, Seaham
County Durham
SR7 8ST
Company number: 17368807
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This is a guide only. Corners, gates, slopes and ground conditions can change the quantities, so give us a ring and we will check it over with you.
